Hi, how can we help you?
We are happy to help you! We have already answered the most frequently asked questions for you. Is your answer not listed? Please feel free to contact us via the contact form at the bottom of this page.
To order
This can have several causes. We recommend that you enter your address manually in the checkout. If it still does not work after this, we recommend that you contact our customer service. It is useful to send a screenshot of the entire checkout or the error message.
We do our best to restock sold-out items as quickly as possible. You can enter your e-mail address by clicking on the envelope next to the desired size. This way you will be informed as soon as this product is available again.
It is possible that you may have made a hasty mistake when entering your email address or that the confirmation email ended up in your spam.
After you have placed an order you will be redirected to the confirmation page. In this case you can be sure that your order has gone through successfully and that we are currently packing your order.
If you are not redirected to the confirmation page, we recommend that you contact our customer service. It is useful to send a screenshot of your bank statement or confirmation page so that our customer service can help you better.
After you have completed your order, it will be prepared for shipment as soon as possible. Since your order is already too far in the shipping process, it is unfortunately no longer possible to change or cancel your order. If you wish to receive another item, we advise you to place a new order. If you no longer wish to receive your order, we recommend that you return the order.
After you have fully completed your order, it will be prepared for shipment as soon as possible. Since your order is already too far in the shipping process, it is unfortunately no longer possible to change the delivery address. If your order is delivered to the address you specified, you will have to pick up your order yourself. If it is not possible to deliver your order to the specified address, you will receive a message from DHL (Netherlands) or Bpost (Belgium) with further delivery instructions.
Items in your shopping cart are not reserved. In addition, it is not possible to reserve items.
Shop your favorite items on our webshop. Choose your size and add the item(s) to your shopping cart. Have you found everything you want? Then go to your shopping cart and check whether the sizes and numbers are correct. Is everything correct? Then click on ”I’m going to order”.
You can enter your personal information at checkout. If you already have an account and are logged in, this information will be filled in automatically. Please check this information before proceeding to the shipping method.
With the shipping method you can choose to have your order delivered at home. In the Netherlands it is also possible to have your package delivered to a DHL service point.
Finally, choose the payment method and complete the order. After completing your order, you will receive a confirmation at the email address provided.
At the bottom of the webshop under “Stay informed” you can enter your e-mail address to receive our newsletters. Be the first to hear about our new collection, cute lookbooks, sales, discounts and more!
Pay
In the Netherlands you can use the following payment options:
- Credit Card (American Express, Visa, Maestro & Mastercard)
- iDEAL
- PayPal
You can apply a discount code at the payment page. Enter the discount code at “Apply discount code”. You can use one discount code per order.
The way you receive your refund depends on the payment method you have chosen.
As soon as our distribution center has received your return, you will receive a refund within 10 working days. You will receive a refund via the original payment method.
Delivery
Delivery of a package can take 2 to 3 working days, we depend on the chosen carrier. If the order is placed before 5 p.m., it will be given to the carrier the same day. The shipping costs are € 6.10 and are automatically deducted in the shopping cart
If something has gone wrong with your order, it is important to contact our customer service immediately. This way we can provide assistance as quickly as possible.
As soon as your package has been shipped, you will receive an email from us with Track & Trace. Here you can view the status of the shipment and (if possible) give the delivery person further instructions about your delivery.