Let op: Bestelling geplaatst na 18 Februari 17.00 uur worden pas na 25 Februari verwerkt.

Let op: Bestelling geplaatst na 18 Februari 17.00 uur worden pas na 25 Februari verwerkt.

Returns

Exchange?

You can exchange the items easily and free of charge, within 14 days of receipt, by sending a message via the contact page. You will then receive a return label with which you can exchange the item easily and free of charge. After receipt, we aim to send the new size within 2 working days.

Returns?

Returns must be reported within 14 days of receipt and the items must be in their original condition. You can register your return via the  button below, you will receive the return label by email. Don’t forget to add the returns form you received when you ordered in the box. Return costs are described at the bottom of the page.

 

Please note, the return must be registered in advance via the link and sent with the return label provided by us. If the return does not meet these requirements, C by Stories is not liable for any damage or lost returns.

Conditions for returns:

As soon as possible, but within 14 days from the day following receipt, the consumer returns the product or hands it over to (an authorized representative of) the entrepreneur. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired. If the product is returned without notification after the return period has expired, it will be returned to the customer.

The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and in one shipment, in accordance with the reasonable and clear instructions provided by C by Stories. If the product has been worn or the hang tag is no longer attached, it cannot be returned. The product will then be sent back to the customer.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the product.

Return costs:

Netherlands: €6.40

Belgium: €9.89

Germany: 9.89

United States: €26.00

United Kingdom: €26.00

Other countries: €19.89